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Timmalc Hair Shipping Policy - UK

1. Shipping Zones and Delivery Time: We currently offer shipping services within the United Kingdom only. All orders are processed and dispatched within 1-2 business days after payment confirmation. Estimated delivery times are as follows:

  • Standard Shipping: 3-5 business days
  • Express Shipping: 1-2 business days

2. Shipping Fees: Shipping fees will vary based on the shipping method selected and the weight of the package. Customers can view the shipping cost during the checkout process before finalizing the order.

3. Order Tracking: For all orders, customers will receive a shipping confirmation email containing a tracking number once the order is dispatched. This allows customers to track the status and location of their package until it reaches the delivery address.

4. Address Accuracy: Customers are responsible for providing accurate and complete shipping information. Timmalc Hair will not be held liable for delays or undelivered packages resulting from incorrect or incomplete addresses provided by the customer.

5. Delivery Attempts: Our shipping carriers will attempt delivery to the provided address on two consecutive business days. If the delivery is unsuccessful on both attempts, the package will be held at the nearest courier depot for a specified time. Customers will be notified via email or a delivery card with further instructions for pick-up or re-scheduling delivery.

6. Undeliverable Packages: In the event that a package is deemed undeliverable (e.g., due to an incorrect address, refusal to accept the package, or multiple delivery failures), the customer will be contacted for further instructions. Additional shipping charges may apply for re-delivery attempts.

7. Shipping Delays: While we strive to deliver orders within the estimated timeframes, unforeseen circumstances such as extreme weather conditions, natural disasters, or disruptions in courier services may cause shipping delays. In such cases, we will do our best to keep customers informed about any potential delays.

8. Order Cancellation: Customers can request order cancellation before the item is dispatched. Once the order is shipped, cancellation requests may not be feasible. Customers can refer to our Returns & Refunds policy for information on returning items.

9. Customs and Duties: All orders shipped within the UK are not subject to customs fees or import duties. Customers outside the UK are responsible for any applicable customs fees or taxes imposed by their respective countries.

10. Contact Information: For any inquiries or concerns regarding shipping, please contact our customer support team at support@timmalchair.com or call our helpline at +44 XXX-XXXXXX.

Please note that this shipping policy is subject to change, and any updates will be reflected on our website. We advise customers to review the policy periodically for any revisions.

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